Customer Service Representative
About Us:
We are a leading engineering, mining services and industrial manufacturing organisation.
* Our organisation has unique capabilities to deliver high value, innovative and sustainable solutions for global companies.
* We have earned an enviable reputation through hard work, technical credibility and a willingness to tackle challenging projects.
We employ 2000 people across six continents and distribute products to over 65 countries.
Our Organisation is part of a group that represents iconic Australian brands servicing various industries.
Our Opportunity:
We are looking for a customer-focused professional who will be responsible for engaging with customers and resolving emerging problems.
This position is a full-time opportunity based in Derwent Park, TAS.
* The daily duties of this role include ensuring all customers understand the current product and service offering and responding to technical customer inquiries in a timely and effective manner.
* Ensuring that all quotes are pre-qualified and followed up, with feedback reported via appropriate channels.
* Preparing and analysing reports on new business development opportunities.
* Working closely with internal sales teams to allocate major projects and ensure strong communication between departments.
* Contributing to process improvement by identifying inefficiencies and implementing solutions.
The Right Person:
This position is ideal for an experienced customer service professional with a sound understanding of manufacturing/steel industry.
* School Certificate or equivalent qualification is required.
* 3-5 years' experience in a customer service position is preferred.
* Strong communication skills and proven ability to build lasting relationships with stakeholders are essential.
* Exposure to interpreting engineering drawings or willingness to learn would be advantageous.
What We Can Offer:
* A flexible and supportive workplace.
* Career development opportunities for motivated individuals.
* A collaborative and supportive environment.