Job Title: Product Support Specialist
We are seeking a highly skilled Product Support Specialist to join our organization. In this role, you will be responsible for providing technical support to customers, ensuring their equipment operates at optimal levels.
Key Responsibilities:
* Tech Support: Diagnose and repair electrical, mechanical, and hydraulic faults on various machine models.
* Services: Assist with major and minor services to site machines.
* Warranty Management: Manage warranty jobs and support with claim submissions.
* Maintenance Reporting: Conduct machine health assessments and generate comprehensive reports.
* Documentation: Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
* Customer Relations: Promote the company as a solutions provider, exceeding customer expectations.
* Communication: Ensure clear communication with customers and internal stakeholders, keeping them informed of all relevant information.
* Collaboration: Collaborate effectively with supervisors and tradespeople.
* Training: Coach and mentor technicians.