ABOUT GM³ And IMC
GM3 is an emerging Australian metallurgical coal mining entity owned by global investment entity Golden Energy and Resources (GEAR) and M Resources, a market leader in metallurgical coal industry services.
With a focus on safe and consistent production, GM3 will leverage strong operational performance to enable long-term future opportunities from its metallurgical coal assets. GM3 is committed to long-term sustainability, including social performance, environmental management, and economic contribution.
Positioned for growth and focused on the future, GM3 aims to contribute to the surrounding regions and leverage the capability and experience of its people.
What GM³ Offers
* 5 weeks annual leave
* Options for additional superannuation contributions
* Annual short-term incentive bonus recognizing individual performance and overall business success
About The Role
This is a permanent position based at the Regional Operations Centre, Port Kembla. As the Team Lead of Service Management, you will be responsible for managing the relationship between operations and technology, owning end-to-end service performance, and enabling frontline success through stable, innovative platforms.
Other Key Responsibilities Include, But Aren’t Limited To
* Leading local ITIL service processes (incidents, changes, requests, & problems)
* Representing Service Management in operational & digital projects
* Driving service improvement initiatives with business & tech stakeholders
* Managing knowledge, reporting, and SLAs across operational infrastructure
* Promoting safety, collaboration, and compliance in all tech environments
You will have experience and demonstrate capability in the following:
* Managing service performance, vendors, and platforms in dynamic environments
* Building strong working relationships and communicating complex tech simply
* Balancing user needs with technical constraints to drive practical outcomes
* Applying ITIL and service design thinking to deliver measurable improvements
* Leading with curiosity, empathy, and a passion for enabling better work through tech
Qualifications For This Position Are
* Proven experience in service management, including platform oversight & vendor coordination
* ITIL certification (advantageous)
* Degree in computer science (advantageous), or qualifications in teaching
* Strong knowledge of ITIL practices, service delivery, and integration processes
* Technical expertise across service management lifecycles in complex environments
* Ability to balance customer needs with technical solutions and innovation
* Effective communication skills with high emotional intelligence and a passion for continuous improvement
GM3 is committed to building a diverse and inclusive workforce. We provide a fair, equitable, and accessible recruitment process and encourage candidates from all backgrounds to apply.
This job advert closes on 4th May. To avoid missing out, we encourage you to apply early, as the role may close sooner if we receive a high volume of suitable applications.
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