About ROLLER
About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we are dedicated to helping businesses operate smoothly and create memorable guest experiences through seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes. We're a team of 300+ passionate professionals located around the world, working together to build something remarkable. As we grow, we're excited to write our success story and have fun along the way. We're looking for like-minded people to join us on this amazing journey at ROLLER.
About the Role
The Solution Engineer is responsible for developing thoughtful solutions to help our customers deliver a great guest experience. They collaborate closely with our Sales, Customer Success and Product Teams, working directly with both prospective and current customers.
What You'll Do
* Develop an extensive knowledge of the product and how it is implemented across the customer base, acting as the subject matter expert and conduit to customers for Product teams.
* Design and present customized solutions and demonstrations focusing on the customer and how ROLLER can increase their revenue and operational efficiency.
* Work with both existing and prospective customers to understand requirements, provide guidance, and establish solutions that are effective and pragmatic.
* Present solutions to customers and stakeholders, aligning technical solutions with the customer's business needs, understanding how ROLLER succeeds and the cost-to-value proposition. They must understand the sales process and what is required to drive successful sales outcomes.
* Liaise with Product Managers to provide feedback from customers about product requirements.
* Keep abreast of market trends and the competitor landscape.
About You
* Experience defining and securing endorsement of complex solutions spanning multiple business units and programs.
* Excellent organization, communication and commercial acumen.
* Capability to facilitate and foster stakeholder relationships.
* Completed a Bachelor's Degree in Economics, Technology, Communications, or other relevant field.
* Have a minimum of 3 years of professional experience in a Solution Engineer or Sales Engineer role, or experience working in the leisure and attractions industry.
* Experience using:
o Development/Project management software: Jira
o Business Intelligence software: Looker, Tableau, Power BI
o CRM Software: Salesforce & Hubspot
Nice to have
* Experience working with API integrations and API development tools such as Postman and Swagger.
Perks
* You get to work on a category-leading product that customers love in a fun, high-growth industry—check our Capterra and G2 reviews.
* 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (an extra 4 days off for the team to rest and recuperate).
* Free medical insurance.
* Participate in our Vibe Tribe—lead by team members; contribute to company-wide initiatives. Regular events, social activities, fundraising & cause-related campaigns.
* Team Member Assistance Program to support health and wellbeing, including coaching, education modules, weekly webinars, and more.
* Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
* Individual learning & development budget plus genuine career growth opportunities as we continue to expand.
What You Can Expect
* Initial call with our Talent Acquisition Manager You'll have an initial call to discuss your experience, salary expectations, and any questions you may have.
* Interview with the Hiring Manager Meet with our Lead Solution Architect to learn more about the role and ROLLER, and discuss your experience in more detail.
* Loop Interviews Meet our wider ROLLER team for a vibe check to ensure cultural fit.
* Offer If the fit is right, we will conduct reference checks and extend an offer to join.
#J-18808-Ljbffr