We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role Purpose
We are seeking an exceptional Commercial Concierge to be the face and heartbeat of One Middle Road, a premium commercial building in the heart of Chadstone. This part-time role is perfect for a customer-focused professional who thrives on delivering outstanding service and creating a seamless experience for tenants, employees, and visitors.
As the Commercial Concierge, you'll be responsible for managing the day-to-day operations of the concierge desk, ensuring high-level service and efficiency across office administration, guest services, and engagement initiatives. You'll work closely with a dynamic team to bring the One Middle Road brand to life through personalised experiences and operational excellence.
This is a part time position, offering 20 hours per week, Monday - Thursday: 12:30pm - 5:30pm
What You'll Do
Customer Experience & Concierge Services
Deliver warm, professional service to all visitors and employees
Manage the Visitor Management System, including contractor and guest access
Respond to general inquiries and requests via email and in person
Coordinate bookings for dining, entertainment, hotel, and other services
Promote Chadstone's premium amenities to tenants and guests
Oversee mail, dry cleaning, floral deliveries, and package management
Operations
Support building safety by acting as a Building Warden and First Aid Officer (training provided)
Audit facilities including bike storage, end-of-trip areas, and report maintenance
Conduct regular site walks, identifying and escalating operational issues
Engagement
Manage tenant registration on the Chadstone portal
Draft content and terms for portal competitions and giveaways
Coordinate building events and activations aligned with the engagement calendar
Liaise with marketing teams to support tenant and charity initiatives
Office Management
Maintain a professional and welcoming office environment
Manage stationery, supplies, service provider relationships, and expense processing
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
Flexible working options
Birthday leave & purchased additional leave
$1,000 worth of VCX securities rewarded for eligible team members
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
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📌 Commercial Concierge Manager
🏢 Vicinity Centres
📍 Melbourne