Job Title
A key role exists for a professional to lead and drive change across our organisation, supporting potentially vulnerable customers. This is a highly rewarding opportunity that requires exceptional stakeholder engagement skills, effective communication, empathy and the ability to work independently and as part of a team.
Key Responsibilities
* Represent the bank at industry forums and collaborate with internal stakeholders on projects and working groups.
* Review and input into external submissions, providing expert recommendations and advice.
* Support the head of conduct culture and customer fairness in managing responses to possible systemic issues.
* Identify and develop partnerships with community and government organisations to support customers experiencing vulnerability.
* Provide direct support to vulnerable customers, including referrals to community support and navigating organisational processes.
* Identify and raise policies and processes needing improvement or modification.
* Help build a knowledge database and documented adjustments for vulnerable customers.
* Undertake thematic reviews as directed by the head of conduct culture and customer fairness.
What We Offer
This is a permanent role that offers a range of benefits, including:
* Competitive pay and market-leading subsidised private health cover.
* Free salary continuance insurance and share match equity scheme.
* Enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes.
Why Join Us
This is an opportunity to make a real difference in the lives of our customers and colleagues. If you are passionate about delivering fair and equitable outcomes, we want to hear from you.