Thriving Environments
* We are seeking Processing Officers to join our Financial Transactional Services team within a dynamic division.
As a Processing Officer, you will be responsible for timely and accurate transaction processing, including filing and storage of documents in departmental records management systems, as well as resolution of internal and external queries.
Responsibilities
* Process transactions in accordance with policies, procedures, and work instructions.
* Assist customers with queries related to transactions and processing status updates.
* Ensure assigned tasks and transactions are processed within agreed service times and to the expected standard.
* Escalate any processing issues, including bottlenecks or backlogs impacting delivery of services.
* Liaise with the transaction requestor for transactions requiring clarification and/or where there are discrepancies.
* Filing and storage of physical and electronic records in accordance with required record-keeping protocols.
About You
To be successful in this role, you will have previous experience in an administrative or transactional finance environment with strong customer service skills, preferably from a medium to large organisation.
In our inclusive workplace, differences are valued, contributions are cherished, and everyone feels connected and belonging.