Lead Digital Services and Drive Excellence
As a leader in our organization, you will play a pivotal role in driving the success of our digital services. Your expertise and leadership skills will be instrumental in shaping the future of our digital capabilities.
The Role
This senior position oversees the day-to-day operational support of enterprise applications and digital solutions. The successful candidate will provide technical guidance, lead team members, manage incidents, oversee ticket triage, service delivery, and act as the primary technical escalation point.
1. Develop strategies for effective administration, maintenance, and enhancement of enterprise applications.
2. Manage complex incidents, problems, and service requests efficiently.
3. Prioritize issues to ensure timely resolution with clear communication throughout the process.