As a key member of our team, you will be responsible for leading and inspiring our sales floor staff to achieve exceptional customer service and drive incremental sales growth. This dynamic role involves collaborating with the store manager to achieve sales and profit targets.
You will provide expert professional advice to customers across retail, trade, and design channels, promoting our products and services to ensure customer satisfaction. Your strong communication skills and willingness to learn will be invaluable in this fast-paced environment.
This role requires 2+ years' experience in a retail or service environment, with a proven track record of delivering results-driven sales strategies and exceptional customer service.
We offer a comprehensive training program, including online learning modules, to support your development as an Accredited Lighting Consultant. You will also enjoy great work-life balance, job security, performance-based profit share incentives, generous team member discounts, birthday leave, well-being days, on-site parking, uniform, laundry allowance, and the opportunity to purchase shares through our share scheme.
Key Responsibilities:
* Provide leadership and inspiration to the team through effective coaching and training.
* Drive incremental sales improvements in all sales channels: retail, trade, and design.
* Offer expert professional customer service to retail and trade customers.
* Promote and expand our Trade Loyalty Program and Trade accounts.
* Maintain high standards of customer service every time.
* Ensure visual merchandising is optimized for maximum impact.
* Maintain health and safety standards at all times.