Support Officer - Community Mobilisation
Sydney NSW, Australia
Posted Tuesday 31 March 2026 at 2:00 pm | Expires Sunday 12 April 2026 at 1:59 pm
* Permanent position, full time hours
* Hybrid work - Mondays and Tuesdays in the office
* Sydney, NSW location
* Work for the world's largest humanitarian organisation
About Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
The Support Officer - Community Mobilisation provides vital customer service, administration, training and systems support that underpins the volunteer and member experience at Red Cross.
This role comprises varied duties which include administrative and system support: inbox management, volunteer and member enquiries as well as branch support. The Support Officer will work with the Officer – Community Mobilisation to support the consistent and efficient steps to attracting, retaining, and resource planning of volunteers and members.
What you will bring
* Demonstrated administrative skills and database experience
* Great customer service skills with the ability to prioritise work and service requests
* Creative thinker with the ability to collaborate and apply technology to solutions
* Ability to train and build the capacity of others in systems and processes
* Great interpersonal skills with the ability to work with a diverse range of people
* Strong commitment to Reconciliation
* Working knowledge and relevant experience in working with and supporting volunteers and/or members
Mandatory requirements
* A Working with Children Check
* Current Australian Drivers Licence
Benefits that act for you, while you act for humanity
Work flexibility
Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home.
Financial wellbeing
In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Life, Health & Wellbeing
You can access a paid 'Me' day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice.
Career development
Access to ongoing learning, training, and development.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $76,372.40 + superannuation + access to salary packaging.
While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.
Contact
Job Ref# 13386
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
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