Job Description
Responsible for designing, delivering, and managing comprehensive training programs to enhance the skills, knowledge, and performance of the sales team. The role focuses on equipping team members with effective sales techniques, in-depth product and industry knowledge, and the tools needed to excel in a competitive telecommunications market.
Responsibilities
* Training Program Development: Design, develop, and implement comprehensive training programs tailored to the needs of the inside sales team. Create engaging training materials, including presentations, manuals, role-playing exercises, and e-learning modules. Stay updated on industry trends, products, and services to ensure training content is relevant and up-to-date.
* Performance Coaching: Monitor and evaluate the performance of sales representatives to identify areas for improvement. Provide one-on-one coaching and feedback to enhance individual and team performance. Develop personalized development plans to address skill and/or knowledge gaps and foster continuous improvement.
* Sales Skills Training: Conduct training sessions on sales techniques, customer engagement, objection handling, and closing strategies. Provide specialized training on B2B sales processes, including lead generation, prospecting, and account management. Train the team on effective use of CRM tools, sales software, and other relevant technologies.
* Onboarding New Hires: Facilitate onboarding programs for new sales team members to ensure a smooth transition into their roles. Introduce new hires to company culture, sales processes, and product knowledge.
* Product and Industry Knowledge: Educate the sales team on telecommunications products, services, and solutions, including technical specifications and value propositions. Provide insights into market trends, competitive landscape, and customer needs within the telco industry.
* Collaboration and Reporting: Work closely with sales managers and leadership to identify training needs and align training programs with business goals. Provide regular reports on training effectiveness, team performance, and areas for improvement. Collaborate with cross-functional teams, including marketing and product development, to ensure alignment in messaging and strategy.
Qualifications
* Proven experience as a Sales Trainer, preferably in the B2B or telecommunications industry.
* Strong understanding of sales processes, techniques, and best practices.
* Excellent communication, presentation, and interpersonal skills.
* Ability to motivate and inspire a team to achieve and exceed sales targets.
* Proficiency in CRM tools, sales software, and e-learning platforms.
Key Competencies
* Strong knowledge of the telecommunications industry, including products, services, and market trends.
* Ability to adapt training methods to suit diverse learning styles and experience levels.
* Exceptional organizational and time management skills.
* Problem-solving and critical-thinking abilities.
* A passion for coaching and developing others.
* Analytical mindset with the ability to assess training effectiveness and make data-driven improvements.
Location
Melbourne
Equal Employment Opportunity Statement
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).
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