Join to apply for the Customer Service Representative role at Fletcher Insulation2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Fletcher InsulationGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Fletcher InsulationTalent Acquisition & Diversity Business Partner @ Iplex & Fletcher Insulation | Driving Talent Growth & Influencing Gender Growth Nationally in…• 12 Month Maximum Term Contract – With Hybrid Work Arrangements• Customer Service Representative, Located in Keysborough - Ample Parking• Monday to Friday Position – 38 hours per weekee-Fit is a subsidiary of Fletcher Insulation and part of the Fletcher Building Group. We are at the forefront of innovation and development of new trends and supplying our favourite brands of insulation - including Pink Batts insulation, Sisalation reflective foil, and Permastop building blanket - to name but a few. With more than 16,000 people across Australia and New Zealand, the Fletcher Building family is a global community made up of people who use all their experience, skills, and individuality to do amazing work.Does this Sound Like You?Are you someone who thrives on delivering exceptional service and creating positive experiences? In this fast-paced role, you’ll be the first point of contact for both internal and external stakeholders—answering queries, processing orders, and offering expert guidance on our products and services. With a strong focus on solutions and a can-do attitude, you’ll play a key role in ensuring every interaction reflects our commitment to excellence, professionalism, and our core values. Whether it’s over the phone or via email, your upbeat energy and attention to detail will help us exceed expectations and make it easy for our customers to do business with us.You’ll be part of a collaborative and supportive team that values initiative, continuous improvement, and a shared drive for success. From juggling multiple priorities to solving problems on the fly, you’ll bring a proactive mindset and a passion for quality to everything you do. If you love building relationships, staying organised, and being the calm in the chaos, this is your chance to shine in a role where your contributions truly matter—and where every day brings something new and rewarding.Ideal Skills and CapabilitiesProven background in Customer Service of technical productThe ability to influence and negotiate with our customersUnderstand how to work in a fast-paced environmentSound knowledge of SAP or other advanced CRM systemsAbility to handle inquiries and complaints promptlyExcellent with Administration, Excel, and OutlookStrong communication skills and attention to detailYou are an expert in problem-solving and creating solutionsWhy Join Our Team26-Weeks Paid Parental Leave + Additional New Parents Leave (perm employees)Exclusive Fletcher Insulation Family Perks – Savings for the whole familyFletcher Building are Proud Partners with The Smith FamilyWe are the Innovate Stage of the RAPFull Time and Offer Hybrid Work ArrangementsOngoing Internal & External TrainingPotential Opportunity to apply for further internal rolesIf you are keen to advance your Customer Service career and join a great team and established and innovative business, apply today so we can review your resume.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionCustomer Service, Product Management, and AdministrativeIndustriesWholesale Building Materials, Building Construction, and ManufacturingReferrals increase your chances of interviewing at Fletcher Insulation by 2xGet notified about new Customer Service Representative jobs in Keysborough, Victoria, Australia.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 3 weeks agoDandenong South, Victoria, Australia 3 weeks agoChadstone, Victoria, Australia 1 week agoDandenong, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoAlbert Park, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 2 months agoSouth Wharf, Victoria, Australia 2 weeks agoNotting Hill, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoNoble Park, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoDoncaster, Victoria, Australia 2 weeks agoNunawading, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 3 days agoDocklands, Victoria, Australia A$37.66-A$37.66 3 weeks agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 2 weeks agoOvernight Guest Services Officer – Front OfficeMoorabbin, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoSouth Wharf, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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