As a vehicle service representative, you will be the key point of contact for customers, ensuring their vehicle servicing experience is efficient and pleasant. In this full-time role, you will manage the entire service process, from booking appointments to communicating with customers and overseeing the work carried out by skilled technicians.
Key Responsibilities
* Greet and liaise with customers, building strong relationships and understanding their needs
* Schedule and coordinate service appointments, managing the workshop's workflow
* Provide customers with accurate estimates and explanations of required work
* Follow up with customers during and after service to ensure satisfaction
* Maintain detailed records of all service interactions and work performed
* Collaborate with the service team to ensure timely and high-quality service delivery
* Promote additional services and parts to customers as appropriate
Required Skills and Qualifications
* Previous experience as a service advisor or in a similar customer-facing automotive role
* Strong communication and interpersonal skills, with the ability to build rapport with customers
* Excellent problem-solving and critical thinking skills to identify and resolve customer issues
* Familiarity with automotive terminology and service procedures
* Proficient in using computerised service management systems
What We Offer
* Ongoing training and development opportunities
* A supportive and collaborative team environment
About Us
We are a leading automotive retailer in the Northern Territory, with a reputation for providing high-quality vehicles and unparalleled customer service. As a family-owned business, we pride ourselves on our commitment to the local community and our passionate team of automotive professionals.