Senior Customer Service Lead
Career Opportunity
The next step in your career advancement starts here. We are seeking an experienced and results-driven Senior Customer Service Lead to join our team.
* Assist the Hub Manager in the efficient management and general operation of our branches, providing support to achieve business objectives.
* Prioritize team and customer safety, ensuring a secure environment for everyone involved.
* Lead and motivate a team of Sales Coordinators to deliver exceptional customer service, helping them meet performance targets.
* Develop solutions that exceed customer expectations, creating quotes, raising purchase orders and entering hire agreements efficiently.
* Manage administrative tasks, assets and quality control processes.
Benefits Package
* Professional growth and development opportunities.
* Flexible working arrangements available – we discuss options tailored to your needs.
* Access to employee discounts, benefits and wellbeing programs.
* Purchased additional leave program.
* Novated leasing and salary sacrifice options.
* 12 weeks paid parental leave, complementing the government parental leave scheme.
* Volunteering opportunities through our foundation.
Requirements
* This role requires 5+ years of experience in customer-facing positions, combined with:
* Excellent written and verbal communication skills.
* Multitasking and prioritization abilities.
* Demonstrated problem-solving skills.
* Ability to lead and support a team.
* A strong desire to provide outstanding customer experiences.
* General computer literacy (MS Word, Excel, Outlook).
* Trade or previous experience in the industry will be highly valued.