Use you exceptional call centre and customer service skills in a great team
- Work in a market leading business
- Enjoy the benefits of the broader Dulux Group
**About the role**
As a Customer Service Officer, you will engage with our customers at various points in their construction journey and create a strong relationship between the consumer and various Parchem brands.
The business will support those who wish to step into this space with a strong training and on-boarding program at the start of your journey with us.
This is a full-time position and will require you to work rotating shifts within a monthly roster to accommodate the Centre's operational hours which are between 7am and 6pm.
**Responsibilities**
- Manage customer orders and entry deadlines are met
- Recommend products across our brands in line with the consumers enquiry
- Handle complaints, provide appropriate solutions and alternatives within the set timeframes and follow up to ensure resolution.
- Be involved in ongoing training and on the job learning
**Benefits**
- Give back to your community by using your "Supporting the Community" action day (1 day per year)
- Enjoy access to the DuluxGroup product ranges at a discounted rate
- The opportunity to work flexibly - we endeavor to work with our people to allow them to bring their best self to work
- For parents - a Parental Leave package of 20 weeks paid leave for the primary carer
- Enjoy true recognition through our various employee award schemes
- Access to learning and development opportunities to support your growth and development across multiple business units and locations
- There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_
**Skills & Experience**
You'll bring clear and professional communication skills with the ability to communicate with a diverse range of people. As a great team player, you will be able to self manage and have the ability to adapt to changing priorities and situations. Other key skills and experience include:
- Highly organised with strong time management
- Ability to be proactive and supportive
- Excellent attention to detail
**About DuluxGroup**
DuluxGroup is a leading marketer and manufacturer of premium branded products.
We employ approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom.
DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our **Parchem Construction business.**
**Parchem **has grown to become a leading marketer and manufacturer of construction chemicals, decorative concrete solutions and related equipment for the Australian and New Zealand civil engineering, industrial, commercial, infrastructure and residential construction markets.
**Culture**
At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.
DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.**How to apply**
Click APPLY or contact Monique Van Vliet on 02 9006 3573 for a confidential discussion.
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