Customer Experience Officer - Term contract
Are you a CEO of customer service? This administrative role is for you!
Term contract until December 2026
The purpose of the role is to promote a positive customer experience based on first point of contact principals when engaging with external and internal customers via the contact centre or in person at the Administration Centres. In addition, providing accurate and productive administrative support to the various departments within the organisation. Promoting and advocating Richmond Valley as a customer focused organisation.
Key Accountabilities
- Deliver a positive customer experience by exercising a high degree of judgment and initiative focus on first point of contact resolution.
- Contribute to the effective and efficient operation of Council’s customer service branches across the Richmond Valley aligning with council’s Customer Service Charter and Customer Service Standards
- Undertake financial transactions, cash handling, receipting and banking processes in accordance with established procedures.
- Accurate and efficient data input and records management using a range of Council databases and software packages.
- Provide general administrative support requiring the exercise of sound judgement, initiative, confidentiality and sensitivity in the performance of work.
- Maintain a high standard of corporate image and personal presentation.
We are looking for
We are looking for a customer-focused individual who is wanting to make a difference in the Community. You are -
- Able to provide high quality customer service in accordance with best practice
- A strong communicator and understand the importance of supporting our wide range of stakeholders in a professional manner
- Adaptable and responsive to changing priorities and business needs
- A team player and can use your initiative to promote the delivery of community programs and services aligning with Richmond Valley Council's objectives and goals
We are seeking someone who has or is willing to obtain:
- Class C Driver Licence
- Certificate III in Business Administration or similar
- Current appointment to the Office of Justice of the Peace in NSW
About the Role
Full time: 70-hour fortnight
Salary: Range from $64,651 to $74,349 pa + 12% super
Contact: Latia Sawyer, Customer Experience Coordinator -
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📌 Customer Experience Officer - Term contract
🏢 Richmond Valley Council
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