Role Description
Job Summary
We are seeking a Change Analyst to assist in managing change and communications across multiple IT projects. The main project scope includes replacing multiple legacy IT systems that support camera-detected offence processing, along with implementing new applications to support camera planning and scheduling, and data analytics and reporting services.
Key Responsibilities
The Change Analyst will work closely with the Organisational Change Manager (OCM) and Program Manager at the program level, along with project managers, project team members, SMEs and key stakeholders, to assist in managing change related to each project. This role involves:
* Supporting the Organisational Change Manager to implement change plans and activities to support adoption of the new systems and processes delivered across the program.
* Conducting and documenting change impact assessments, considering the impacts related to business process, organisational structure, roles and responsibilities, culture, tools, and technologies.
* Developing and delivering broad and targeted communications across multiple channels to effectively communicate change-related information to internal and external stakeholders.
* Meeting regularly with stakeholders (particularly end users) to assess change readiness and understand concerns, provide support, and seek feedback on how change can be implemented effectively based on user needs.
* Contributing to the design of training and support materials and participating in training-related activities to build knowledge and capability.
* Supporting go-live activities and providing post-rollout support and coaching, and monitoring adoption.
Skills and Qualifications
This role requires:
* A high-level experience in designing and implementing change initiatives to achieve project/program outcomes, particularly on IT-centric modernisation projects.
* High-level experience in stakeholder engagement, particularly end-users of systems including management staff, and building relationships to support and lead people through change.
* Significant experience in assessing the impacts of a change initiative for specific teams and roles based on business process, technology, culture, and role responsibilities.
* Significant experience in designing and implementing communication plans to meet program/project and stakeholder needs, including use of social media, internal websites, other electronic media, collaboration tools, and print.
* Significant experience in designing and delivering training/support activities for (and guiding people through) the transition to new ways of working and adopting new systems and processes.
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