About the Role
If we have not sparked your interest yet…read on
You will play a pivotal role in ensuring the seamless execution of incident management services. Your leadership, along with a hands-on approach, will directly influence client satisfaction, operational efficiency, and the continued growth of the business in the USA. The role reports to the Chief Officer – Emerging Markets.
Responsibilities
* Manage project support triage, defect resolution, and escalations with precision and professionalism
* Oversee third-party testing schedules and budgets, ensuring rigorous quality assurance
* Act as the escalation point for project-related incidents, and also be hands-on in resolving technical issues
* Supervise a small team of technical specialists – manage resource planning, recruitment, training, and performance development
* Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates.
What You'll Bring
* Proven experience leading project teams in IT consulting, software delivery, or financial services
* A definite willingness to "get your hands dirty" – along with leading a small team.
* Flexibility in working across multiple time zones and working with teams based in multiple remote locations. This will require a willingness to participate in remote meetings outside standard 'home location' time zones
* Strong understanding of client relationship management in project-driven environments
* Exceptional leadership, communication, and analytical skills
* Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus
* Tertiary qualifications in IT or related disciplines are desirable but not mandatory.
* Experience in Retail Banking or Credit Union sectors will be highly regarded.
Why Ultracs Corp?
Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We're committed to innovation, collaboration, and delivering exceptional service. You'll be part of a forward-thinking team that values integrity, creativity, and impact.
This role offers the opportunity to work on high-impact projects, influence strategic outcomes, and occasionally travel to the USA to support client implementations.
Apply now to be a part of Ultracs Corp's journey to redefine financial technology.