As a CRM Functional Consultant, you utilise your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Service and Power Platform based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 and Power Platform solutions on complex projects in medium to large enterprises.
As a MS Dynamics CRM Functional Consultant, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.
* Understanding of common Industry standard business practices supported by Dynamics 365 CE.
* Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
* Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services and Not for Profit.
* Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and / or Project Services Automation and xRM solutions.
* Experience in a Software as a Service (SaaS) environment
* A solid understanding of Relational Database concepts.
* Experience working in both Agile and Waterfall delivery models.
* Human Centred Design
* Client management skills and the ability to work with customers to develop and manage an action plan.
* Consulting experience working with external clients.
* Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.
* Experience working with global / offshore teams on CRM technology implementation and maintenance projects.
* Excellent interpersonal, presentation and communication skills
* Bachelor's degree in business systems or related field
* MB-910 : Microsoft Certified : Dynamics 365 Fundamentals Customer Engagement Apps
* Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)
* Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions
* Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
* Design and Configure Dynamics 365 CE Solutions
* Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
* Assist in sales activities and planning as required
* Travel as needed. You will be required to travel based on Project requirements.
Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
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Functional Consultant
• Perth, Australia
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