Make a real impact in healthcare by supporting cutting-edge haematology diagnostics.
Why Join Us?
At Abacus dx, we're passionate about delivering high-quality, niche diagnostic solutions that truly make a difference in people's lives. We're expanding and looking for a Technical Analyst with a strong background in haematology for a national role to join our dynamic Melbourne-based team.
This is more than just a support role — it's an opportunity to become a trusted technical expert, collaborate with leading suppliers, and help shape the future of diagnostic healthcare across Australia and New Zealand.
What You'll Be Doing
• Specialist Support: Provide expert technical assistance for our strategic haematology suppliers, supporting both internal teams and external customers.
• Collaborative Problem-Solving: Work closely with field engineers, commercial teams, and operations to deliver seamless customer experiences.
• Customer Engagement: Lead product education, training sessions, and installations that empower labs to deliver accurate, timely results.
• Continuous Improvement: Contribute to product lifecycle management, software updates, and compliance monitoring.
• Travel & Training: Enjoy opportunities for interstate and international travel to stay at the forefront of diagnostic innovation.
What We're Looking For
• A tertiary science degree (haematology or related field strongly preferred)
• Experience in laboratory diagnostics or technical support, ideally within haematology
• Strong IT and CRM (Salesforce) skills
• Excellent communication and relationship-building abilities
• A proactive, detail-oriented mindset with a passion for improving patient outcomes
What You'll Get
• A competitive salary package with bonus scheme and car allowance
• Ongoing training and career development
• A chance to work with innovative products that truly matter
We're a leading distributor of medical diagnostic and life science products, known for our commitment to excellence and innovation. Our values — Engage, Empower, Enhance, Excel — guide everything we do.
Our sister company, Big Green Surgical, delivers specialised healthcare solutions across surgical specialties, backed by a trusted team and global partnerships.
Ready to make a difference in haematology diagnostics?
Submit your application letter and detailed resume by selecting Apply
Role Type
Company Overview
Abacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high quality, specialist products and by providing the highest levels of sales, marketing, and technical support. We are a trusted partner with a growing customer base and recognised as a provider of quality solutions across many specialties. We pride ourselves on our values: Engage, Empower, Enhance, Excel.
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