Receptionist / Administrative Assistant (Broome Physio)
Join Our Team at Broome Physio – Receptionist / Admin Superstar Wanted
Location: Broome, WA
Job Type: Full/Part-time / Casual
Broome Physio is a modern, community-focused physiotherapy clinic dedicated to providing high-quality care and exceptional client experience. We are looking for a confident, organised and proactive Receptionist/Administrative Assistant to join our friendly team and play an important role in the smooth operation of our clinic.
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About the Role
This is a fast-paced front-desk position where no two days are the same. You will be the first point of contact for patients, referrers and other health partners, so strong customer service and communication skills are essential. You will be responsible for managing appointments, taking phone calls, coordinating bookings, processing payments, providing clerical support and ensuring the reception area and clinic run efficiently.
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Key Responsibilities
* Warm and professional front-desk greeting and phone handling
* Appointment management using Cliniko & HotDoc (training provided)
* Processing payments (EFTPOS/HICAPS/third-party billing)
* Email management and administrative correspondence
* Scanning and uploading documents to electronic patient files
* Maintaining a tidy and welcoming reception and waiting area
* Supporting physiotherapists with admin, forms and referral workflow
* Problem-solving, anticipating needs, and taking initiative
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About You
We are looking for someone who is mature, reliable, and highly organised with a strong ability to multi-task. This role suits someone who takes pride in staying organised, following processes, and keeping on top of details. To be successful in this role, you will demonstrate:
Excellent communication and people skills
Strong attention to detail and organisation
Ability to work independently and prioritise tasks
Fast learner with initiative and common sense
Comfortable in a busy, multi-tasking environment
Professional and confident phone manner
Tech-savvy and comfortable with digital systems
A positive, friendly and calm approach
Highly regarded (but not essential):
* Previous medical, allied health, dental or reception experience
* Experience using patient booking software, invoicing or medical admin
* Knowledge of the healthcare landscape (e.g. GP referrals, CDM plans, NDIS, Workers Comp)
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Why Join Broome Physio?
* Supportive and friendly team culture
* On-the-job training provided
* Modern clinic environment
* Meaningful work supporting people's health and wellbeing
* Opportunities to grow in your skills and responsibilities
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How to Apply
Please submit your resume and a short cover letter outlining why you believe you would be a great fit for this role, including relevant experience and examples of your organisational or problem-solving skills.
We look forward to hearing from you