Service Desk Analyst Homebush West
Apply now Job no: 572231Work type: Full TimeLocation: Homebush WestCategories: Merchandising
About the role
Reporting to the Head of Merchandise Planning and based onsite at the Homebush West Corporate Office, you will work within a team that actively monitors data and market trends, working collaboratively with Merchants and Suppliers by forward planning and providing the right quantity replenishment recommendations to be in stock at the right place at the right time. Your role involves allocating products that are already in Australia, which means you'll be managing the distribution of inventory within the country.
Responsibilities
* Work closely with the Merchants to identify the most effective product assortment for their category.
* Support supplier collaboration efforts aimed to optimise in‐stock and inventory objectives.
* Plan and collaborate with key cross‐functional partners for trade decisions to drive sales.
* Assist in inventory forecasts in conjunction with the Merchants and Suppliers.
* Work closely with the merchant to effectively oversee and aid in managing the OTB (Open to Buy) budget.
* Conduct a weekly/monthly reforecast to identify risks, opportunities and corrective actions required to achieve revenue targets.
* Provide timely monthly reporting analysing sales performance, identifying trends and opportunities/risks.
About you
You're a strategic thinker and a natural problem‐solver who thrives in dynamic environments. With a keen eye for detail and a passion for uncovering data‐driven insights, you're ready to make an impact at one of Australia's most iconic retailers.
* A meticulous approach to planning, with strong organisational and time management skills.
* Clear and confident communication, able to translate complex ideas into actionable outcomes.
* A collaborative spirit and the ability to build strong relationships across teams.
* A knack for navigating challenges and influencing outcomes through thoughtful analysis.
* Confidence working with digital tools (beyond proficiencies in the Microsoft 365 Suite) and a proactive approach to learning new systems.
* A deep understanding of retail operations, particularly in large‐format stores with extensive product ranges.
* An instinct for interpreting market trends and aligning them with customer demand.
This opportunity will provide
* Salary packaging and novated leasing options for eligible employees.
* Professional development and career progression.
* Experience working with an iconic Australian brand with global success in NZ, Asia and Europe.
* A supportive team environment that celebrates diversity and promotes a healthy work‐life balance.
* Opportunities to make discounted purchases on a great range of products and services.
Have we got your interest?
Apply now
Please note that only people with the right to work in Australia should apply for this position.
Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we'll be in touch.
Advertised: 02 Mar 2026 AUS Eastern Daylight Time
If you're keen to express your interest in working in a Support Office position with Harvey Norman, let us know.
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