We are seeking a skilled Operations Supervisor to join our organization.
Job Overview
This role involves coordinating and supervising the operations of contracted bus services, ensuring seamless delivery of passenger transport solutions.
Main Responsibilities:
* Coordinate and supervise the operations of contracted bus services to deliver exceptional customer experiences.
* Liaise with schools, councils, and government departments on service-related issues, fostering strong relationships and resolving concerns efficiently.
* Maintain radio channels and assist staff with operational matters, guaranteeing prompt resolution of issues.
* Enhance service performance through effective customer liaison, identifying areas for improvement and implementing targeted strategies.
* Train and administer duties as required, upskilling team members to meet organizational goals.
* Assist with ad-hoc tasks as needed, showcasing adaptability and flexibility in a fast-paced environment.
Requirements:
* Experience in training, developing, and mentoring staff to achieve peak performance and job satisfaction.
* Possess a Certificate IV in Training and Assessment or ability to attain this qualification within a reasonable timeframe.
* Adhere to and enforce Territory Transit policies and procedures, demonstrating a commitment to compliance and regulatory standards.
* Lead in a small team environment with proactive problem-solving and communication skills, fostering a positive and collaborative work culture.
* Demonstrate proficiency in technical computer skills, utilizing software applications to streamline operations and enhance productivity.
* Hold a current MR or higher License with H Endorsement and Ochre Card, meeting essential safety and security requirements.
* Display a positive, friendly, and supportive attitude towards management, staff, and customers, promoting a culture of inclusivity and respect.