Overview
Take Charge of a Dedicated Fleet Technician Team at Bridgestone
We are looking for a motivated Fleet Service Manager to lead one of our two dedicated Fleet Service Technician teams. Reporting directly to the Fleet Service Operations Manager, you'll play a key leadership role in delivering exceptional service to our commercial customers while driving performance, safety, and operational excellence.
About Us
We are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving. We meet the needs of customers wherever they are, with operations spanning company-owned stores, franchise partners, and mobile servicing solutions, with a team of more than 2000 passionate individuals across Australia and New Zealand.
Why This Role Matters
This position is central to the success of our fleet service network. You'll guide a team of skilled technicians, support our sales and operations functions, and ensure our customers receive the reliable, high quality service Bridgestone is known for.
You'll Enjoy
* A competitive salary, excellent benefits and be part of our bonus program
* The opportunity to lead and develop your own technician team
* Strong support from the Fleet Service Operations Manager and national leadership
* A culture built on Transparency, Respect, Accountability, Collaboration, and Embracing Change (TRACE)
What You'll Be Doing
As a Fleet Service Manager, you'll take ownership of one of two technician teams, ensuring they deliver best practice fleet services safely, efficiently, and consistently.
Customer Service Leadership
* Ensure your team delivers service aligned with SLAs
* Manage ETA (Emergency Tyre Assistance) rosters and timely callout responses
* Oversee accurate handling of claims and minimise unnecessary escalations
* Provide insights on customer needs, competitor activity, and market trends
Team Recruitment, Training & Development
* Recruit and onboard new team members in partnership with HR and your manager
* Support performance management, coaching, and disciplinary processes
* Coordinate training, accreditation, and quarterly check-ins for your team
* Build a positive, engaged, TRACE aligned team culture
Operational Management
* Achieve monthly sales, profit, and operational targets for your team
* Manage budgets, equipment requests, and operational expenses
* Monitor technician productivity and implement improvement plans
* Oversee scheduling, GPS reporting, depot audits, and stocktakes
* Ensure accurate B Mobile usage and timely invoicing
* Provide after hours support for ETAs and service coordination
* Complete operational tasks as directed by the Fleet Service Operations Manager
Compliance & Safety
* Ensure your team operates in line with corporate policies and WHSE requirements
* Maintain security of products, equipment, and documentation
* Oversee vehicle and equipment servicing and reporting
* Maintain site and offsite locations to audit ready standards
What You'll Bring
* Experience in fleet services, automotive, transport, or a related operational environment
* Strong leadership capability with a focus on coaching and team development
* A commitment to safety, quality, and customer service excellence
* Solid organisational and problem-solving skills
* Confidence managing budgets, reporting, and operational systems
Our People Commitment
At Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work. We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within. We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand.
You'll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of 'Serving Society with Superior Quality'.
We Believe In Creating a Workplace Where You Feel Valued For Your Contributions And Inspired To Do Your Best Work. Our Perks Include
* Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.
* Discounts on Bridgestone tyres and servicing for you, your family and friends!
* Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.
* Annual paid volunteer leave to give back to a cause that matters to you – now that's rewarding.
Your Growth, Our Future
Ready to Lead a High Performing Team? If you're a proactive leader who thrives in a fast paced operational environment, this is your chance to take ownership of a dedicated technician team and make a real impact.
No Agencies.
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