Junior Software Support Engineer (NV1 Clearance)
We are looking for a Junior Software Support Engineer with an active NV1 clearance to join our support team in Canberra.
This is a great opportunity for someone early in their career who is passionate about technology, problem-solving, and learning new skills.
You will work closely with experienced engineers to provide software support to government and defence clients, while gaining hands-on experience with modern tools and secure systems.
You will also have the chance to work with AI-assisted support technologies, automation tools, and intelligent diagnostics as part of our modernisation initiatives.
Key Responsibilities
Provide Level 1 support for software applications and help resolve user issues.
Follow structured troubleshooting steps to diagnose common incidents.
Escalate more complex issues to senior engineers or development teams.
Assist with software updates, basic configuration changes, and routine system checks.
Maintain documentation, support guides, and knowledge-base articles.
Use AI-powered tools to assist with ticket triaging, log analysis, and issue identification.
Monitor basic system health and report anomalies.
Work under established security, operational, and compliance procedures.
Required Qualifications & Skills
Active NV1 Security Clearance (essential).
Some experience (or strong interest) in IT support, software support, or service desk work.
Basic understanding of Windows or Linux systems.
Reading logs or error messages.
Good communication skills and eagerness to learn from senior team members.
Ability to follow structured processes in a secure environment.
Strong attention to detail and customer service mindset.
Nice-to-Have (Training Provided)
Exposure to monitoring or logging tools.
Understanding of databases or basic SQL.
Familiarity with scripting (PowerShell, Bash, or Python).
Experience using ServiceNow, JIRA, or similar service management tools.
Interest in AI-driven support automation or IT automation technologies.
Any IT certifications (CompTIA, ITIL, Microsoft, AWS Cloud Practitioner, etc.).
What We Offer
A strong learning environment with mentorship from senior engineers.
Opportunities to work with AI tools that improve troubleshooting and support efficiency.
Exposure to secure, mission-focused government and defence systems.
Clear career progression pathways into senior support, DevOps, automation, or engineering roles.
Competitive salary and benefits aligned with an NV1-cleared junior role.
Supportive team culture focused on growth and continuous improvement.
If you're an early-career technologist with an NV1 clearance and want to grow your skills in a secure, modern engineering environment, this role gives you the perfect launchpad.
You'll be supported, challenged, and exposed to real-world systems that matter — all while building a future-proof technical foundation across software support, automation, and AI-driven operations.
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