Customer Success Representative
We are seeking a highly skilled Customer Success Representative to provide exceptional customer experiences through hands-on, customer-focused service.
This is an opportunity to join our team and contribute to delivering smooth service operations and outstanding customer experiences through effective communication and proactive problem-solving.
Key Responsibilities:
* Respond to incoming technical service calls and log cases in the CRM system, ensuring timely resolution and minimal disruption to customers.
* Coordinate technician schedules, including breakdowns and installations, to optimize resource allocation and maximize efficiency.
* Manage parts allocation, quotations, and service communications to ensure seamless order fulfillment and accurate billing.
* Assist with preventive maintenance scheduling and loaner equipment requests to minimize downtime and enhance customer satisfaction.
* Liaise with the Sales and Service teams to help coordinate major projects, promoting cross-functional collaboration and excellent customer outcomes.
* Monitor and manage the technical services email inbox to respond promptly to customer inquiries and resolve issues efficiently.
* Administration and coordination of large equipment orders from initial order entry to customer installation and final invoice, maintaining accurate records and ensuring compliance with relevant policies and procedures.
Requirements:
* Previous experience in customer service, admin, or scheduling roles, demonstrating a strong track record of delivering exceptional customer experiences.
* Excellent communication skills and a professional phone manner, enabling effective interaction with customers and internal stakeholders.
* Ability to prioritize and manage multiple tasks, juggling competing demands and deadlines while maintaining focus on key objectives.
* Proficiency with Microsoft Office and CRM tools, leveraging technology to streamline processes and enhance productivity.
* A proactive, solution-focused mindset, driving continuous improvement and innovation to achieve business goals and customer expectations.
* Experience in technical environments or healthcare support is highly valued, as it brings valuable expertise and insight to this role.
What We Offer:
* A dynamic work environment that fosters collaboration and growth.
* Ongoing training and development opportunities to enhance your skills and knowledge.
* The chance to make a real difference in the lives of our customers.