Job Title: Quality Assurance Officer
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Job Description:
We are seeking a dedicated professional to fill the position of Quality Assurance Officer. This role is perfect for individuals who have a strong passion for quality control and assurance, and who thrive in environments where they can build their skills and knowledge.
The successful candidate will play a crucial part in maintaining the quality of our loans portfolio and enterprise-wide assurance framework. They will be responsible for reviewing lending files at various stages of the credit lifecycle, ensuring compliance with legislative requirements and our policies and procedures.
* Review lending files to ensure adherence to QA methodology, laws, and internal guidelines.
* Conduct targeted reviews based on trends analysis and/or hot spots as required.
* Investigate and provide feedback on Lending Fraud Referrals.
* Effectively communicate feedback and review results to employees.
* Identify risks and opportunities for improvement.
* Analyse, report, and observe the lending process, policy, products, and strategies to deliver insights on credit quality and loan integrity.
* Capture knowledge gaps within the front line and coach staff to improve risk awareness.
Required Skills and Qualifications:
To succeed in this role, you must have a solid understanding of commercial risk management principles, policy, and procedures. You should also possess analysis and reporting skills, with the ability to draw meaningful insights from data. Additionally, you must have attention to detail, fraud awareness, and the ability to detect errors and inconsistencies.
* Understanding of credit-based activities throughout the credit lifecycle.
* Awareness of commercial risk management principles, policy, and procedures.
* Analysis and reporting skills with the ability to draw meaningful insights.
* Attention to detail and fraud awareness with the ability to detect errors and inconsistencies.
Benefits:
This role offers an excellent opportunity for personal and professional growth, with a dynamic work environment that fosters collaboration and innovation. If you are a motivated individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.
What We Offer:
">We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development. Our team is dedicated to delivering exceptional results, and we are looking for individuals who share our commitment to excellence.
Others:
As a Quality Assurance Officer, you will be working closely with other business units and staff to improve practices and outcomes. You must have effective interpersonal skills, with the ability to engage and work with others to achieve common goals.
Additionally, you must have sound risk awareness, with behaviours demonstrating a positive attitude towards assurance and alignment with our code of conduct.
* Effective interpersonal skills with the ability to engage and work with other Business Units and all staff to improve practices and outcomes.
* Sound risk awareness with behaviours demonstrating a positive attitude towards assurance and alignment with our code of conduct.