NDIS Quality and Safeguards Commission 1
**About the NDIS Quality and Safeguards Commission**
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent
agency established on 1 July 2018 to improve the quality and safety of NDIS supports and
services. The Commission is the dedicated national regulator of NDIS service providers in
Australia and a non-corporate entity under the Public Governance, Performance and
Accountability Act 2013.
**Job Reference**
**Number**
135_04/24
**Number of**
**Vacancies**
Multiple
**Position Title** Technical Officer **Division**
Complaints and Engagement
**Classification **APS5 **Branch**
Communications, Education and
Engagement
**Status **Ongoing **Section** Participant and Provider Contact
**Salary Range **$81,661 - $87,208 **Location **All locations
**Contact Person **Leah Gilliver **Contact Job Title**
Assistant Director, Participant and
Provider Contact
**Date**
**Applications**
**Open**
24.4.24
**Date Applications**
**Close**
8.5.24
NDIS Quality and Safeguards Commission 2
**The NDIS Commission's core legislative functions are to**:
- uphold the rights of, and promote the health, safety and wellbeing of, people with
disability receiving supports or services, including those received under the
National Disability Insurance Scheme
- develop a nationally consistent approach to managing quality and safeguards for
people with disability receiving supports or services, including those received under
the National Disability Insurance Scheme
- promote the provision of advice, information, education and training to NDIS
providers and people with disability
- secure compliance with relevant legislation through effective compliance and
enforcement arrangements, including through the monitoring and investigation
functions conferred on the Commissioner by legislation
- promote continuous improvement amongst NDIS providers and the delivery of
progressively higher standards of supports and services to people with disability
- develop and oversee the broad policy design for a nationally consistent framework
relating to the screening of workers involved in the provision of supports and
services to people with disability
- provide advice or recommendations to the National Disability Insurance Agency
(NDIA) and its Board in relation to the performance of the Agency's functions
- engage in, promote and coordinate the sharing of information to achieve the
objects of the relevant legislation, and
- provide NDIS market oversight, including:
i. by monitoring changes in the NDIS market which may indicate emerging
risk; and
ii. by monitoring and mitigating the risks of unplanned service withdrawal.
The NDIS Commission is a disability friendly organisation that offers interesting and
Commission.
**Participant and Provider Contact Team
The Participant and Provider Contact team facilitates accessible forms of customer support
to ensure that people with disability are supported in making their enquiry or complaint. It
is also the first point of contact for a variety of stakeholder groups, including NDIS
participants, their families and carers, service providers, employees of service providers
(workers), representatives of advocacy groups and not-for-profit organisations, and the
public.
The Participant and Provider Contact Team must respond to callers who may be seeking
information about provider registration, worker screening, making or following up on a
complaint, a reportable incident or a restrictive practice, or making general enquiries.
NDIS Quality and Safeguards Commission 3
**Key duties**
Reporting to an Assistant Director, the position is primarily a technical advisor to APS3
its functions.
- Provide technical expertise that contributes to the outcomes of the Participant and
Provider Contact Team
- Support team members through the provision of sound advice and guidance which
influence decisions of others
- In conjunction with your manager, identify and manage quality assurance processes
for the team
- work autonomously and effectively collaborate within a team.
- identify reoccurring issues, problems and questions, and escalate to appropriate
channels including those requiring urgent attention or specialist expertise
- possess strong written and verbal communication skills.
- contribute positively to strategic planning and decision making within the work area.
- maintain a professional manner in communicating with a diverse group of internal
and external stakeholders, using strong interpersonal and negotiation skills.
- have the capacity to work in and support a culturally sensitive and progressive
disability work environment.
- show flexibility in carrying out the different duties to support business
requirements.
**Skills, Knowledge, and Personal attributes**:
- Understanding of the NDIS Commissions role, the different functions within the
NDIS Commission and how these relate to a specific work area.
- Demon