Department of Treasury and Finance
Job reference: 830676
Location: ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
About us
At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.
Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA's long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.
About the opportunity:
The Senior Complaints Liaison Officer reports to the Team Leader, Claims and is responsible for Insurance and Claims Business Unit (ICBU) complaint investigations, manages internal Tier 1 complaints, and acts as the key link between ICBU and Dispute & Resolution. They ensure high‑quality claims administration, maintain accurate records, support staff through training and guidance, and collaborate with internal and external stakeholders to resolve issues and improve processes. They also contribute to continuous improvement initiatives and participate in case reviews, dispute resolution, and project work.
This role has extensive contact with internal and external stakeholders and will be required to work collaboratively with all teams within Super SA and staff across other Government Agencies to achieve required business outcomes.
About you
You will have experience in handling complaints where services are delivered across multiple channels. In this role, you will have extensive contact with internal and external stakeholders and will be required to work collaboratively with all teams within Super SA and staff across other Government Agencies to achieve required business outcomes.
To be successful, you must address the selection criteria below in a cover letter:
* Proven and demonstrated experience in handling conflict, including escalated and resolving complaints in a calm, positive and objective manner, with excellent problem-solving skills.
* Strong ability to interpret and apply relevant legislation, regulatory requirements, and Super SA policies.
* Proven and demonstrated experience assessing, investigating and providing technical advise on complex claim and insurance applications.
* Ability to identify innovative solutions and implement continuous improvement opportunities with a willingness to embrace new methods and adapt to change.
* Exposure to working on multiple tasks simultaneously and to prioritise those tasks to meet deadlines.
* Proven ability to effectively communicate, influence and negotiate with a diverse range of people at various levels (both orally and in writing), including claimants, medical legal practitioners and internal stakeholders.
What we offer
We believe the little extras can make a big difference in supporting your success, some of our great incentives include:
* Salary packaging – boost your take-home pay
* Flexible working options – Hybrid working options may be available
* Fitness Passport – access to 75+ gyms & pools
* Career pathways – mentoring & study assistance
* Employee Assistance Program – for you and your family
* Supportive teams and comprehensive training to support your success
Remuneration
ASO5 – $85,790 min - $95,413 max per annum + 12% Super
For a confidential discussion about the role please contact:
Name: Amelia Hay
Title: A/Team Leader, Claims
Email:
Application Instructions:
To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees.
The Pre-Employment Declaration must be completed and submitted with your application.
Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.
The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.
Applications close: 26/01/2026 11:45 PM