Job Title:
Casual Customer Service Officer
About the Role:
We are seeking enthusiastic individuals to deliver exceptional customer service in a dynamic environment.
* Provide registration and licensing services that meet customer needs, following established policies and procedures.
* Investigate and resolve customer enquiries efficiently, escalating issues to supervisors where necessary.
* Maintain a professional demeanor at all times, working collaboratively with team members to achieve performance targets.
Key Responsibilities:
1. Customer Service Delivery: Deliver registration and licensing services in line with established policies and procedures.
2. Enquiry Resolution: Investigate and resolve customer enquiries in a timely manner.
3. Team Collaboration: Work effectively as part of a team to achieve key performance targets.
What We Offer:
* A supportive and collaborative team environment
* Ongoing training and development opportunities
Requirements:
* Exceptional customer service skills
* Ability to work in a fast-paced environment
* Strong communication and problem-solving skills