Job Location (Short): Melbourne, AustraliaWorkplace Type: HybridBusiness Unit: SIGResponsibilitiesDevelop, improve, and use Quality, System Build, Testing and Transition plans to meet contractual commitments including time frame, quality, and cost dimensions.
Application Implementation consultants are required to:Maintain a lead role as Product Specialist in support of customers and the sales functionDefine and deliver configuration requirements to customersGather and translate business and technical requirementsConfigure and implement the applications at a high qualityActively participate in software configuration planning and managementProactively communicate all design, build, testing and quality risks, assumptions, and dependencies for timely escalationEscalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project deliveryParticipate in pre-sales activities as requiredAssist in the preparation of quotations and tender process responses such as EOI's, RFT's, RFQ's as requiredWork across understanding of release and configuration managementWriting technical documentation and other reasonable tasks as directed from time to timeEducation / QualificationsSKILLS AND ABILITIESAbility to write technical and business documentationExcellent listening, questioning and presentationStrong customer service focus and communication skills (written and verbal)Strong analytical, problem solving and technical skillsBusiness Analysis skills advantageousEnjoy working with, installing, configuring softwareStrong database skillsEffective time management and conflict resolution skillsAbility to deliver problem resolutions under pressure at customer-siteAbility to negotiate transition through customer testing to production, training and then maintenance and SLA'sConsulting skills necessaryLeverage business and technical acumen to nurture client relationshipsAbility to communicate issues and resolutions clearlyTime management, expectation setting and prioritisation skills to manage multiple requests and stakeholdersTechnical competence in current market computing technologiesConduct training sessions and running customer workshops (nice to have)ATTRIBUTES REQUIREDSelf-motivated and enjoys autonomyPassionate about software and technology of all sorts, even outside of workNatural confidence in customer-facing role (remote and in person)People orientated with positive interpersonal skillsExcellent interpersonal skills and the ability to work in a busy environmentDiligent, collaborative, and great team playerPerformance driven, outcome focused and operates with a sense of urgencyHighly ethical; has quality awarenessStrong, demonstrable problem-solving skillsSeeks accountability and feedbackActively addresses problems and often innovatesTeamwork and flexibility to work beyond set role for the benefit of the overall teamSubmit all project work and in-progress updates in a timely mannerSound understanding of the commercial impact of activity on profitabilityDemonstration of Hexagon's core values of professional, engaged, creative, customerfocused, profit driven and entrepreneurialPOSITION SPECIFIC COMPETENCIESThis role requires the successful candidate to pass National Police Record checks.Domestic and International travel may be involvedBe available for the 24 X 7 on-call support roster on a mutually agreed case by case basisWorking knowledge across C#, ASP,.
Net and WPF User Interface modification (not essential)Understanding of testing, ability to conduct smoke testing (not essential)Knowledge of operational workflows within I/CAD and InService (nice to have)QUALIFICATIONSTertiary level qualifications in Software Engineering or equivalentCertification in SQL Server, Oracle or similar databases will be highly regardedSuccessful track record in implementation of software delivery life cycle projectsDemonstrated understanding of the Software Development Life Cycle (SDLC)Strong relational database knowledge and proficiency in writing SQL including SQL Server Mirroring and Always-On and Oracle RDBMS including Data GuardCompetent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud, Windows Operating Systems (workstation and server) and IP NetworksAbility to use and interact with VSTS, TFS, SVN, GIT and Visual Studio and related toolsAbout HexagonHexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies.
We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Hexagon's Safety, Infrastructure and Geospatial (SIG) division provides mission-critical and business-critical solutions to governments and service providers for smarter and safer communities, better public services, more reliable infrastructure, and improved resilience of vital services through patented leading location intelligence technology.Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR.
Learn more at hexagon.com and follow us @HexagonAB.Everyone is welcomeAt Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business.
Everyone is welcome—as an inclusive workplace, we do not discriminate.
In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.Respect is the cornerstone of how we operate, so speak up and be yourself.
You are valued here.
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