Role Overview
The Case Manager Lead facilitates structured support to young people accommodated at a refuge facility.
They oversee team-led case management, implementing care-plan meetings, facilitating and leading care coordination meetings with internal and external providers, and participating in service coordination to promote a team case management approach.
About the Opportunity
We are seeking a professional to facilitate and support a multi-disciplinary team including Youth Refuge Workers, Senior Youth Alcohol and Other Drugs Recovery Lead, and Senior Practice Leader to provide healing-oriented framework responses to homeless or at-risk youth.
You will need to support young people at the refuge and in the community in accordance with their care plan, develop and maintain case plans constructed alongside young people that create positive and sustainable pathways out of homelessness, and work with our multi-disciplinary team to facilitate access to specialist support services, including physical and mental health, AOD, and therapeutic interventions.
Additionally, you will need to maintain an up-to-date knowledge of current youth homelessness trends and statewide youth support programs available.
Key Responsibilities
* Support young people in developing and maintaining case plans
* Facilitate care-plan meetings and coordinate with internal and external providers
* Participate in service coordination to promote a team case management approach
Requirements
* Bachelor qualification in youth work/social work or related tertiary qualification
* Demonstrated experience working within a case management framework supporting people in accommodation (at least two years)
* Understanding of assertive outreach support and interventions, including settlement support with a sustaining tenancies practice lens
Desirable Skills
* Excellent communication, delegation, problem-solving, and advocacy skills
* Maintenance of accurate files, case notes, and databases using relevant platforms and systems