Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 plus superannuation and leave loading
Employment Type: Full-Time, Temporary (May 2026 – June 2027)
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Thursday, 26th March 2026 [10:59pam]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
* Act as a bridge between provider and customer supporting the delivery of shared services to ensure services meet expectations
* Identifies the communications and relationship needs of stakeholder groups to inform better decision making and drive organisational priorities and outcomes
* Acts as a single point of contact, facilitates open communication and discussion between stakeholders, by developing, maintaining and working to stakeholder engagement strategies and plans to ensure the delivery of fit for purpose solutions
* Translates communications/stakeholder engagement strategies into specific activities and deliverables to effectively meet service delivery standards
* Captures, reviews and disseminates technical and business information to meet the specific needs of different customers/stakeholders
* Implements demand management analysis and planning activities to mitigate risk and optimise service delivery outcomes
* Performs what-if analyses and scenario planning; develops insights and proposals to improve business value
* Manages the process of integrating demand management with complementary strategic, operational and change management processes to ensure requirements and standards are met and the successful delivery of key milestones and outcomes on time
About You
The successful candidate must demonstrate strong capabilities in:
* Experience in a similar role or an ICT service delivery role will be highly valued
* Strong ability to succeed in managing stakeholder expectations
* Excellent communication skills with the ability to develop and manage effective stakeholder engagement strategies
* Experience in working closely with multiple internal and external stakeholders in a fast-paced and dynamic environment and be comfortable leading from both the front and the rear, as situations dictate.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday, 26th March 2026 [10:59pam]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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