Job Title:
Fire Suppression System Specialist
-----------------------------------
Description:
We are seeking a skilled Fire Suppression System Specialist to join our team. As a key member of our fire protection services, you will be responsible for providing expert assistance to customers in the use and maintenance of pre-engineered fire protection systems and equipment.
Critical Results:
* Provide exceptional customer service by effectively communicating with customers
* Maintain the highest level of presentation as a company representative
* Ensure punctuality and comply with all customer requirements
Employee Satisfaction/Employee Fulfilment/People:
* Grow the customer base through active promotion of products and services
* Reduce customer attrition through delivery of excellent customer service
Operational Excellence/Key Performance Metrics:
* Effectively manage available time and resources
* Maximise efficiencies via route planning, time management, stock management, and service delivery
* Survey customer machines and recommend fire protection and safety systems and equipment
Product/Technical:
* Recommend improved business processes by actively engaging in Quality and Improvement programs
* Attend all scheduled training programs and be flexible and receptive in approach to training and development
Environment, Health & Safety:
* Comply with EH&S Policy and applicable regulatory and company EH&S rules and requirements
* Responsible for performing an assessment of risk of work activities and taking corrective action
Business Ethics and Compliance:
* Responsible for complying with our Code of Ethics and related policies
* Take steps necessary to foster open communications and support our compliance, business practices, DIALOG, and Ombudsmen programs
Person Specification:
Professional Experience:
* Minimum 2 years experience in the Fire Protection Industry including: Fire Hose Reels, Fire Extinguishers and Fire Hydrants
* Experience in Vehicle Fire Suppression Systems and other Fire disciplines (preferred)
Professional Competencies:
* Ability to effectively manage multiple tasks, plan and prioritise workloads, and meet deadlines
* Well-developed communication and interpersonal skills
Personal Attributes:
* Customer-focused attitude
* Good time management skills
* Results-driven individual