Salary aligned with experience + NFP benefits
We're Feros Care, and we're pleased to meet you.
And what we care most about is helping people live healthier, happier, better-connected lives.
Since 1990, we've been making it happen, both for older Australians and people with disability.
We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.
Drive quality, data and capability across our national LAC services
As our Manager, Quality & Capability you'll lead our Quality & Capability function to ensure consistent, compliant and high quality Local Area Coordination (LAC) practice nationally.
You'll oversee quality assurance systems, internal audits and data insights, turning NDIA, PMF and thematic data into practical actions that strengthen workforce performance. You'll lead a small team of Quality Advisors and Data Coordinators, drive capability uplift through onboarding, coaching and training, and deliver our annual Quality Assurance Plan.
This role connects systems, data and capability, enabling consistent quality assurance, informed decision-making and continuous improvement across our LAC services.
Hybrid working arrangement with occasional travel to our Salisbury, Port Adelaide or Barossa offices, as required.
Why Feros Care?
At Feros Care, we value our people and offer:
* Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
* Flexible Working Arrangements
* 17.5% Annual Leave loading.
* Cultural Leave Days for eligible employees.
* Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
* Private Health Insurance Discount with Medibank.
* Employee Assistance Program (EAP).
* Paid Parental Leave (9 weeks) for eligible employees.
* Access to Fitness Passport - discounted gym and pool memberships for you and your family.
What you'll do
* Provide strategic and operational leadership of the Quality & Capability function across all regions.
* Lead, coach and develop a team of Quality Advisors and Data Coordinators, setting clear expectations and accountability.
* Oversee internal audits, thematic reviews and quality checks to ensure alignment with NDIA requirements and PMF measures.
* Lead the development and delivery of the annual Quality Assurance Plan and monitor progress throughout the year.
* Use data from NDIA, PMF, PANDA, PACE and internal systems to identify trends, risks and opportunities for improvement.
* Translate data and audit insights into practical capability priorities for regions and teams.
* Partner with Operations, Practice & Innovation and Learning & Development to deliver coordinated coaching, capability uplift activities and action plans.
* Ensure consistent, high-quality onboarding and training for new starters, including monitoring time-to-productivity.
* Produce clear, accurate and timely reports and insights to inform decision-making and service improvement.
* Maintain quality assurance frameworks, SOPs and workflows to ensure they remain current and aligned with NDIA and operational changes.
* Contribute to national quality assurance initiatives, projects and NDIA reporting.
* Escalate systemic risks and practice issues with clear recommendations for action.
What you'll bring
* Experience in quality assurance, audit, compliance or performance monitoring within NDIS, the human services sector, or a similar environment.
* Demonstrated capability in data analysis, reporting and translating insights into action.
* Experience leading teams and coordinating capability or quality improvement activities.
* Strong communication, planning, problem-solving and digital literacy skills.
* Experience in data quality, analysis, validation or reporting (NDIS or human services desirable).
* Familiarity with NDIA systems, PMF, PANDA, PACE or similar tools (desirable).
Qualifications & Checks
* Relevant tertiary qualification in disability, human services, social work, community development, allied health, or a related field.
* Current unrestricted driver's licence and access to reliable transport.
* NDIS Workers Screening Check & Working with Children Check (or willingness to obtain).
* Ability to undergo a NDIA security clearance.
* Ability to undergo a Nationally Coordinated Criminal History Check.
Lived experience of disability is highly valued.
We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
To view the Position Description, please click 'Apply' to access the full document.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact .
Quality, Training and Governance Manager #J-18808-Ljbffr