The main role of the Education Support Officer is to co-ordinate and deliver support tailored to participants needs, with the primary focus of enrolling suitable participants into training and then providing ongoing support to maximise completion rates. Through high levels of mentoring and guidance, the Education Support Officer will work closely with participants to ensure they are provided with the most appropriate support to maximise completion rates. You will also work to market our courses to prospective TtW Participants and ensure maximum enrolment and completion rates.
* Engagement and enrolment of TtW participants, ensuring that all documentation and compliance requirements are met;
* Business development and marketing of our courses to prospective TtW participants, ensuring maximum referrals and enrolments;
* Conduct Reverse Marketing, telemarketing, and Cold Calling activities to generate sustainable education opportunities;
* Meet monthly Education placement and outcome targets as detailed in the KPI Quarterly Agreement
* Provide quality post placement support that establishes effective relationships with TtW participants and Training Providers;
* Liaise effectively with trainers and training coordinator to ensure the required attendance of participants is high and reschedule any participants who need further training to achieve education completions;
* Reviewing participants assessment documentation as needed and providing assistance as required;
* Identifying LLN requirements of TtW participants and conveying support needs as required to trainers and training staff
* Previous experience in a similar role is desirable but not essential;
* Experience with electronic Document Management systems is desirable;
* A satisfactory National Police Check and a current Working With Children Check
* Highly developed verbal and written communication skills.
* A willingness to work across the Greater Perth Metro Region
* Current and valid driver's licence insurance.
* Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism.
* An ability to work effectively within a busy team environment, and also to work unsupervised.
* Strong client focus and genuine desire to assist team members.
* A proactive approach to resolving queries and problems.
* A can-do attitude, flexible and mature approach to work tasks, and a willingness to learn.
* To Be Considered, You Will Need To:
* Have full Australian working rights
* Be willing to obtain a National Police Check
* Have (or be able to pass) a Working with Children Check
* Have (or be willing to set up) a MyGovID account
Why Join TAG?
At Training Alliance Group, we value our people and invest in their growth, wellbeing, and success. When you join us, you'll enjoy a range of benefits, including:
Performance Incentives – Be rewarded for achieving great outcomes
Employee Recognition Program – Celebrate milestones and success stories
A well-structured fully supported induction program, with further development and training provided
Refer-a-Friend Program – Earn rewards for helping us grow our team
Employee Assistance Program (EAP) – Free, confidential wellbeing support
Salary Sacrifice – Super – Maximise your superannuation benefits
Professional Development Days – Dedicated time to focus on your growth
Ongoing Learning & Development – Access training to build your skills and career
Cash Out Annual Leave – Flexibility to suit your lifestyle and needs
Annual Leave in Advance – Extra support when life requires it
Make an Impact. Grow Your Career. Change Lives.
Join a respected and expanding organisation where your work truly matters. At TAG, you'll collaborate with supportive leaders, contribute to community-impacting initiatives, and thrive in a dynamic, purpose-driven environment.
TAG is an Equal Opportunity Employer.
We welcome applicants from all backgrounds, we welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, the LGBTIQ+ community and applicants who have a disability.
If you need adjustments during the recruitment process, please let us know — we're committed to a fair and inclusive experience for all.
Join TAG and make a lasting difference—one career at a time.
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