The Opportunity
Join our Digital Services team on a 6-month contract, supporting Ventia's Salesforce Sales Cloud platform across all business sectors. In this role, you will provide critical digital support, including audit and compliance activities, licence renewals, system enhancements, and coordination with external support partners to ensure the ongoing performance and reliability of the platform.
Why Join Us?
* Enjoy the flexibility of a hybrid work environment that balances collaboration (North Sydney or Parramatta H/O) and work‐from‐home flexibility.
* Join a supportive, high‐performing team focused on collaboration, accountability, and continuous improvement.
* Access exclusive VenPerks, including paid parental leave, Fitness Passport, and discounts across private healthcare, travel, retail, and more.
Key Responsibilities
* Manage Salesforce configuration, functionality, and security to align with Ventia's account management and governance requirements.
* Act as the system SME, supporting training development, delivery, and super user capability uplift in line with change management strategies.
* Manage relationships with external SaaS vendors, including system support, enhancements, and compliance activities.
* Lead audit remediation activities to ensure solutions meet Ventia Security Standards.
* Maintain system documentation, records, and governance processes.
Sector Engagement & Delivery
* Partner with Digital Services, Project Leaders, vendors, and Business Leads to improve SaaS application performance, support, and efficiencies.
* Collaborate with Ventia Support Partners to maintain effective support processes and service delivery standards.
* Support the Head of Business Applications with vendor management, compliance, and operational service delivery.
* Contribute to Digital Services initiatives while fostering a culture of accountability, collaboration, and continuous improvement.
About You
* Demonstrated experience and strong knowledge of Salesforce Sales Cloud application management.
* Proven understanding of digital support processes and change management within a digital environment.
* Strong stakeholder management, strategic thinking, and delivery capabilities.
* Experience in change management and supporting application governance frameworks.
* Familiarity with service delivery and compliance requirements related to user access management is highly desirable.
* Relevant tertiary qualifications in Information Technology, Systems Management, or a related discipline are desirable.
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
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