Are you a proactive and experienced claims professional with a strong understanding of Queensland Workers' Compensation legislation? Do you thrive in a collaborative environment and have a passion for achieving positive outcomes? If so, we encourage you to apply
We are seeking a dedicated and skilled Claims Officer to effectively and efficiently manage a diverse portfolio of statutory workers' compensation claims within our organisation. This crucial role will ensure our compliance with relevant legislation and the Workers' Compensation Regulator's standards.
Key Accountabilities:
- Assess and manage workers' compensation statutory claims in accordance with best-practice standards, including the thorough assessment of entitlements.
- Collaborate with internal stakeholders to develop strategies aimed at managing workers' compensation liabilities and enhancing overall performance in this area.
- Coordinate closely with rehabilitation personnel to facilitate early and sustainable return-to-work outcomes, and contribute to the development and maintenance of rehabilitation and return-to-work plans.
- Ensure strict adherence to established systems and procedures for workers' compensation management.
- Provide ongoing education and informative sessions related to workers' compensation processes and requirements. Actively contribute to and support team initiatives to achieve shared goals.
- Provide support to our legal advisors in relation to Review or Appeal applications as required.
- Offer expert consultancy services to various business units and divisions to aid in the development of proactive Zero Harm strategies and the broader workplace health and safety agenda.
- Deliver exceptional customer service by actively listening to and understanding the needs and expectations of all stakeholders, addressing them with honesty, fairness, sensitivity, and dignity, even when desired outcomes cannot be fully met.
Candidates must possess:
- Prior demonstrable experience in deciding and managing workers' compensation claims within an insurer or self-insurer environment.
- Comprehensive working knowledge and understanding of Queensland Workers' Compensation and other pertinent legislation relating to the administration and management of statutory claims.
Desirable:
- Experience working within a self-insurance framework.
To apply please click "APPLY NOW" and forward a copy of your most recent CV and cover letter in WORD FORMAT. Once you submit your application, one of our friendly consultants will be in contact with you Please note that this role is an expression of interest, candidates that match the above criteria will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.