Work and collaborate in person and virtually with like-minded and professional Library staff across Queensland, including our Client Services, Virtual Services, Copyright and Licensing and Learning Services teams.
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award‐winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.
Job Overview
As the Information Services Officer you will work and collaborate in person and virtually with like-minded and professional Library staff across Queensland, including our Client Services, Virtual Services, Copyright and Licensing and Learning Services teams. You will work with and provide support for TAFE Queensland students, educators and other staff. A typical day may involve providing research and referencing support, assisting students to access TAFE Queensland systems, conducting library tours and orientations, attending professional development, contributing to projects and more.
Key Responsibilities
* Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focusing on our Customer, Working Together, Showing Initiative, and Taking Responsibility.
* Perform all library functions and duties in customer service delivery, including but not limited to opening, closing and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.
* Deliver high quality customer service to assist clients with general inquiries, loans including equipment loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying and scanning.
* Assist TAFE students and staff with their use of e‐resources, the learning management system, online systems, equipment and software relevant to teaching and learning.
* Adapt to, use and provide support in a range of existing and emerging technology platforms and delivery modes.
* Maintain records and reports and contribute to the collection and collation of statistics.
* Conduct library tours and orientations as required.
* Adaptability to change within your workplace, including but not limited to tasks and library locations.
* Contribute to the development and delivery of the Library Network's programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.
* Contribute to innovations and projects and participate in the development, implementation and review of library policies, procedures and plans that support a culture of continuous improvement through teamwork.
How You Will Be Assessed
* Proven ability to provide quality customer information service delivery using new technology, including maintaining library information systems, problem‐solving technology issues and technical services.
* Demonstrated skills in relevant library‐based information technology areas such as online systems, e‐resource platforms and web technologies.
* Sound knowledge of library principles and practices, with the ability to undertake projects showing your use of initiative and innovation.
* Proven ability to work as part of a team while remaining flexible, organised and showing the ability to prioritise own workload and apply well‐developed organisational skills to tasks or projects.
* High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.
Mandatory Qualifications & Requirements
* A Diploma of Library and Information Services or equivalent (or near completion of qualification) which allows eligibility for Library Technician membership of the Australian Library and Information Association.
Highly Desirable Requirements
* High levels of ability to problem‐solve information technology issues across multiple devices.
Employment Details
This is a permanent, full‐time opportunity. The position will be based primarily at the Townsville (Pimlico) campus, although you may be required to perform work at other TAFE Queensland campuses. This position reports to the Senior Librarian, Library Client Services, Operations and Delivery.
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