Sales systems and process effectiveness manager (sydney)

Media & Tech Solutions related to the Australian Property market.

New creative team to champion Salesforce effectiveness for sales teams.

Hybrid working, fun work culture and career growth opportunities.

Who We Are

Domain Group is a leading Australian property marketplace made up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life's property decisions, providing a one‐stop‐shop of solutions found only on Domain.

As we change the way people engage with property, we need diverse thinkers to help us.

About the Role

Sitting in a newly created team, the Sales Systems & Process Manager will play a crucial role in unlocking the full potential of our systems, such as Salesforce, to create a more seamless experience for our sales teams.

• This is a unique opportunity to work at the forefront of process innovation and spearhead a great deal of change – asking the questions that nobody is asking and bridging the gap between current processes versus best processes. In a highly progressive environment within a flexible, autonomous, and supportive management style, you will have the power to work the way that suits you best, mould a new team culture and have a lot of fun along the way.

In a typical day you can expect to

• Lead the optimisation plan of Sales Systems including Salesforce and sales processes
• Manage a small team of Sales Systems and Process Analysts towards the collective goal of continuous improvement of sales processes and system usage that place the salesperson at the centre, including process automation and simplification
• Oversee the assessment, design, implementation and embedding of these improvements, ensuring that Salesforce is leveraged to its full potential
• Drive visibility and data quality of sales metrics – plan for what data is needed and make it available in a way that makes the day‐to‐day of a salesperson seamless
• Help the teams leverage Salesforce as a communication tool and improve the ability to capture information that is critical to the sales process
• Collaborate with cross‐functional teams to ensure Salesforce is used as a central hub for all sales activities
• Stay abreast of Salesforce updates and innovations as well as innovative sales processes
• Report to senior leadership on Salesforce effectiveness and impact on sales
• Develop and maintain dashboards and reports to track KPIs related to Salesforce usage and effectiveness
• Support the creation of training materials and resources to enhance Salesforce proficiency across teams

Our Ideal Person

ESSENTIAL

• Demonstrated extensive experience and high proficiency in Salesforce functionality and best practices – knows what great looks like when it comes to Salesforce and related sales processes
• Proven experience in researching, developing and implementing sales system process improvements
• Strong capability with data analysis and reporting tools
• A mindset of curiosity and a desire to innovate
• People management experience
• Full working rights for a full‐time permanent position

BONUS POINTS

• Industry experience in SaaS, print/digital media or real estate
• Previous background in consulting would be beneficial

Why Join Us

We're the right size business for you to make a real impact, with a workplace culture where you can be you.

• Discover your ideal work‐life balance with our approach to flexibility
• First‐rate parental leave and wellbeing policies
• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
• Continuous opportunities to leap, learn and grow