Overview
Customer Service Representative
Posted: 20/04/2026 | Closing Date: 29/05/2026
Job Type: Permanent - Full Time
Location: Gold Coast
The Signal Group is one of Australia's largest staff identification and branded merchandise providers. We specialize in creating high-quality branded products for businesses, events, and organizations nationwide. With a reputation for excellence and innovation, we pride ourselves on delivering exceptional products and outstanding customer service.
Responsibilities
* Answering inbound phone calls to provide support, information & answers on new and existing orders and queries.
* Review multiple different computer systems to retrieve and update information relating to sales, including financial systems, CRM's, inventory systems and e-commerce websites.
* Manage multiple high-volume inboxes to process customer queries accurately and on-time.
* Online customer coaching and support.
* Telephone customer coaching and support.
* In person customer service and selection for badges, coolers and awards.
* Process customer and supplier purchase orders.
* Customer master data updates and other required data entry.
* Website sales processing, customer orders and quotes across different systems.
Qualifications
* Experience in a customer service-based role, enjoys helping customers to have the best experience.
* Strong Communication skills
* Tech savvy, likes to use and learn about new systems.
* Strong attention to detail with accurate and efficient data entry skills including experience with e-commerce platforms.
* Enjoys staying connected and initiating connections with a large team.
* High levels of activity and output – loves being involved.
* Ability to work autonomously and as part of a team.
* Problem solver, solutions minded.
Benefits
* Hotel and Dining Discounts
* Birthday Leave
* Lifestyle Platform with 400+ retailer discounts
* Salary Sacrificing/Financial Education and benefits
* Career Progression/Mulpha Academy/Study Assistance
* Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
* Free Car Parking/Car Parking Discounts at some of our Offices/Venue
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