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Full-Time Opportunity (Maroochydore Centre)
Hours: 8.30am – 4.30pm
Build a Long-Term Career with Growth Opportunities
Are you looking for a supportive, uplifting workplace that values your skills and work-life balance?
Do you want to make a meaningful difference while developing your career in a non-judgemental, innovative environment?
This is your opportunity to join the team at HandinHand Mental Health and Disability!
Why Choose HandinHand?
At HandinHand, we are passionate about empowering children, teens, and adults to achieve their goals. We are a trusted provider of evidence-based, person-centred therapeutic supports, delivered by a dynamic team of Allied Health Practitioners across the following disciplines:
Social Work
Counselling
Behaviour Support
Occupational Therapy
Group Programs
With modern centres in Maroochydore, Morayfield, Ipswich, Sydney, and Melbourne, we offer flexible support in-person, via telehealth, and across schools and community settings.
What's In It for You?
Career Development: Structured growth pathways and development opportunities tailored to your strengths and aspirations.
Supportive Culture: Work within a collaborative, positive, and inclusive team that values innovation and wellbeing.
Impactful Work: Play a vital role in improving the lives of individuals, with a focus on empowerment, dignity, and respect.
About the Role
Reporting to the Operations Manager and working closely with our Intake Officer, you will be the welcoming first point of contact for clients. You will ensure a smooth onboarding experience from initial enquiry through to service engagement.
You will also support stakeholder engagement strategies in partnership with the Operations Manager and Managing Director, actively contributing to building strong relationships with clients, families, support coordinators, and community partners.
Key Responsibilities:
Responding to incoming phone and email enquiries
Managing referrals, intakes, and queries
Authoring service agreements, and schedules of support
Laison with Plan Managers, Support Coordinators and the NDIA
Implementing Stakeholder Engagement Strategies and Coordination of networking events
Supporting administrative processes and contributing to continuous improvements
Assisting the Managing Director and Operations Manager with ad hoc administration tasks as required
About You
We are looking for a detail-oriented, proactive team player with:
Previous experience in administration, marketing, customer service, or intake coordination (Allied Health/NDS experience is a plus)
Strong communication skills and a high level of attention to detail
Proficiency with Client Management Systems, Office 365, and SharePoint
Familiarity with the NDIS and allied health service delivery
A Certificate III (or higher) in Business/Office Administration or a related field
A Qualification in Business Development or Finance (advantageous but not essential)
Ready to Apply?
Take the next step in your career with a team where your contribution truly matters.
Join HandinHand Mental Health and Disability — where empowerment, respect, and innovation drive everything we do.
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