As the first point of contact at our practice you will provide customer service to our patients and visitors as well as vital support to all our Paediatricians, Allied Health Team and Administration staff.
Part Time 32 hours per week (Tuesday to Friday 8:30am to 5:00pm)
About the role
Tasks and Responsibilities include but not limited to:
* Meeting and greeting visitors to the practice.
* Answering and making phone calls.
* Appointment setting and correspondence.
* Patient billing, receipting and online claiming to Medicare.
* Processing emails, scanning and filing medical records in a mostly paperless practice.
* Management and preparation of patient files and records, ensuring all results, referrals and other necessary documentation is ready for patient consultation.
* Receive and convey messages in writing, verbally and electronically.
* Monitor office and clinical supplies and place orders as required or directed, maintaining a working supply at all times.
* Contribute equitably to daily maintenance and cleaning of the practice.
* General administrative duties as required by management.
Required knowledge and skills
* Minimum 2+ years experience as a receptionist (medical reception or healthcare administration is desirable).
* Excellent written and verbal communication and customer service skills.
* High attention to detail and accuracy, excellent spelling and pronunciation.
* Ability to multitask and work autonomously under minimal supervision or independently.
* Commitment to being part of a team and maintaining confidentiality.
* Outstanding people skills with the ability to relate well to patients, health care professionals and to foster team relationships.
* Excellent computing skills; experience in Mac (desirable), Word, Excel, Outlook.
* Experience in the use of Genie/Gentu Medical Software (desirable).
* Ability to remain calm in a busy and varied work environment with competing demands.
* High organisational skills, professionalism and empathy.
* Willingness to learn and use initiative.
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