Front Office Supervisor Position Overview
We are seeking an experienced leader to manage our hotel front office operations. As a key member of our team, you will be responsible for overseeing the daily functions of the front desk, managing reservations, and leading a team of Guest Service Agents.
Key Responsibilities:
* Manage hotel reservations and ensure smooth check-in/check-out processes.
* Lead a team of Guest Service Agents, providing guidance and support to ensure exceptional customer experiences.
* Handle customer disputes with professionalism and poise, resolving issues promptly and fairly.
* Cultivate a positive and productive work environment, promoting collaboration and teamwork among staff members.
Required Skills and Qualifications:
* Prior experience in customer service and team leadership is highly valued.
* Proficiency in Property Management Systems (PMS), particularly Infor HMS, is desirable.
* A passion for delivering exceptional customer experiences, combined with a commitment to innovation, makes this role an exciting opportunity for career growth.
Benefits:
* This is a compelling opportunity to join a dynamic team and take your career to the next level.
* The successful candidate will have access to ongoing training and development opportunities.