Administrative Role
As a skilled administrator, you will be working in a dynamic and supportive team environment to ensure the smooth operation of our clinic.
* Provide exceptional customer service to families and clients via telephone, email, and face-to-face interactions;
* Manage appointment schedules for therapists and coordinate with other administrative tasks as needed;
* Maintain accurate patient records, manage data entry, and ensure confidentiality of client information;
* Process accounts receivable, NDIS claims, and other financial transactions with attention to detail and accuracy;
* Collaborate with therapists to complete administration tasks relevant to therapy sessions;
* Perform general typing and computer work including correspondence, reports, and other documents as required.
Requirements
To be successful in this role, you will need:
* A strong understanding of NDIS requirements and experience working in allied health/clinic environments is desirable;
* Excellent communication and interpersonal skills, with the ability to build rapport with clients and families;
* Proficient use of Microsoft Office Suite, specifically Excel, Outlook, and Word;
* A proactive approach to quality improvement and commitment to delivering exceptional service;
* Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines;
* Compliance with regulatory requirements, including Working with Children Check, National Police Check, NDIS workers screening check, Covid-19 Vaccination Certificate, and First Aid certificate.
Benefits
In addition to a competitive salary, we offer:
* Access to an individual professional development budget and paid professional development leave;
* Participation in our Mental Health and Wellbeing Program;
* Paid parental leave;
* A discount marketplace with hundreds of products at reduced prices.
About Us
Our organisation prioritises building a fantastic team culture and works with children and their families to make a real difference in their lives.