Overview
Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property attracts a wide range of travellers. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring you deliver exceptional hospitality and create memorable experiences for our valued guests.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems
- Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
- Previous experience in hotel front desk operations is a valuable asset
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Accor Benefits
- ALL Heartist Membership - Discounts on accommodation and F&B; worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on stays
- Learn Your Way - Access to Accor Academy and Typsy for career development
- Build Your Network - Global hospitality network with opportunities to grow
- Worldwide Opportunities - Accor operates hotels globally with opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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