As Guest Relations Manager, you will be responsible for ensuring exceptional Guest experiences by managing the needs of VIP Guests and informing other Team Members of their requirements.
Key responsibilities include:
* Meet and greet Guests in the lobby area
* Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their needs
* Seek feedback from Guests on a regular basis and respond to all queries in a timely manner
* Manage and resolve Guest complaints promptly
* Maintain high levels of customer service across Reception, Lobby area and Executive Lounge
* Develop a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting
* Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty
To succeed in this role, you should possess:
* Previous managerial experience in a customer service function
* Excellent leadership, interpersonal and communication skills
* Ability to work under pressure and maintain a flexible approach to different work situations
Hilton is a global hospitality company dedicated to providing exceptional Guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, and our Team Members are at the heart of it all.
Job Requirements
As a Guest Relations Manager, you will be expected to:
* Lead by example and embody Hilton's values of hospitality
* Provide excellent customer service and ensure Guest satisfaction
* Work collaboratively with other Team Members to achieve business goals
This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional Guest experiences. If you have a passion for delivering outstanding customer service and a desire to work in a fast-paced environment, then we encourage you to apply.
What We Are Looking For
We are seeking a skilled and experienced Guest Relations Manager who can:
* Deliver exceptional Guest experiences through proactive management of VIP Guests
* Develop and maintain strong relationships with Team Members and hotel departments
* Drive customer satisfaction and loyalty through effective communication and problem-solving