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Customer service officer (pool)

Mandurah
Agency : Transport and Major Infrastructure, Department of
Customer Services agent
Posted: 14 March
Offer description

Overview

Agency: Transport and Major Infrastructure, Department of – Mandurah WA

Employment: Full time, Contract | Experience: No experience required

Note: This job posting reflects the information published by the agency. Applications and closing details follow below.

The Opportunity

We have full-time, 6-month fixed term contracts available, with potential for extension or permanency. Positions are open across Perth's North and South metropolitan areas.

We are looking for candidates available to work full-time on rotating shifts, 7 days a week, between 7am to 6pm at the following locations:

NORTH Region: Mirrabooka, Midland & City West

GREATER NORTH Region: Butler & Joondalup

GREATER SOUTH Region: Mandurah & Rockingham

SOUTH Region: Cannington, Kelmscott & Success

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport & Major Infrastructure.

Role and Responsibilities

* Engage directly with customers across Western Australia in a face-to-face setting
* Use a variety of computer-based systems to provide solutions
* Build rapport quickly and work efficiently in a fast-paced environment

About you (Qualifications and Attributes)

* You thrive in a busy, fast-moving customer service environment
* You're committed to delivering exceptional customer experiences
* You communicate with confidence and empathy
* You are confident in using computers and learning new systems
* You are reliable, organised and effective at time management

What you will enjoy

* A competitive salary, and 12% employer contributed superannuation and salary sacrifice options
* Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years
* Salary packaging options to lease a new car
* Discounted gym memberships and health facilities
* A comprehensive employee assistance program with a range of services
* Opportunity to develop your career across other areas of transport

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

* Detailed CV highlighting your qualifications, skills, and experience that match the job description
* A cover letter (maximum 1 page) summarising your key responsibilities and achievements and how they relate to the job and selection criteria
* References: the names and email contact details of two referees; one must be your current or recent supervisor/manager

Applications for this opportunity close at 3pm on Tuesday 17 March 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Additional Information

For further information about the role, review the attached Job Description Form (JDF) and contact Emma Warren, Centre Manager, at the number provided in the posting.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you require support or adjustments to participate in this selection process (including an alternate format of the application form), or have questions about the process, please contact the Recruitment Team at the contact details provided in the posting.

Attachments

* Applicant Information Pack.pdf
* jdf-00026602.pdf

Be careful not to share bank or credit card details when applying for jobs. Do not transfer money or complete suspicious online surveys. If you see something suspicious, report the job ad.

Our goal is to connect you with opportunities that suit your skills and career ambitions.

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