Senior Mechanic
Neuron is the leading shared e-scooter company in Australia and Canada, operating in over 30 cities internationally. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way.
Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.
We were founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them.
The Senior Mechanics are hands-on shift leaders performing maintenance, repairs, and routine inspections on our e-scooter fleet as well as monitoring the performance of our mechanics.
The primary KPIs relate to the productivity of the mechanics (RTG/hour) and inventory accuracy levels. Reporting to the Operations Associate, a Senior Mechanic also ensures that our warehouse is operating efficiently, safely and in accordance with Neuron's standard operating procedures.
Key Responsibilities:
* Perform routine maintenance and repairs on e-scooters and e-bikes.
* Conduct regular assurance checks to ensure all units meet safety and performance standards.
* Troubleshoot issues, identify root causes, and implement reliable solutions.
* Document completed work and maintain accurate service records.
* Collaborate with the broader operations team to ensure timely deployment of serviced vehicles.
* Develop and execute Neuron's Warehouse Management strategy in Townsville.
* Ensure the Warehouse team performs quality control and basic maintenance on the e-scooters as well as adhering to the Operations Standard Operating Procedure.
* Perform basic administrative tasks, such as shift scheduling, manpower deployment and inventory management.
* Plan for and conduct monthly (or as required) stocktakes.
* Train new e-scooter mechanics and conduct any refresher training as necessary.
* Other ad-hoc tasks as required.
* Responsible for the Workshop KPI's.
* Represent Neuron as a positive brand ambassador.
Requirements:
1. 1-3 years of experience working with light vehicles (e.g. cars, motor scooters, motorcycles) or electrical systems.
2. Formal qualifications in automotive mechanics, such as a Certificate III in Light Vehicle Mechanical Technology.
3. Strong problem-solving and diagnostic skills.
4. Excellent attention to detail and commitment to high-quality work.
5. A valid driver's licence.
6. Ability to regularly lift, carry and manoeuvre items weighing 28-35kg.
7. A suitable personal smartphone is required (generally an Apple or Android device from 2018 or newer).
8. Prior experience in stock planning and management.
9. A hands-on approach to leadership - our Senior Mechanic will need to be comfortable