Job Description:
* We are seeking a Data Analyst to join our team. As a Data Analyst, you will be responsible for monitoring contact volume traffic, identifying performance exceptions, and executing system modifications to improve agent productivity.
* You will work closely with the Technology, Operations, and Management team to analyze data and develop solutions to meet or exceed SLA and KPI targets.
Required Skills and Qualifications:
* Candidate must possess at least a degree in any field.
* Preferable with 2 years of working experience in the related field is required for this position.
* Knowledge in Work Force Management Software is an advantage;
* Ability to perform statistical analysis and produce analytical and informative reports
* Must have initiative, drive and work independently with minimum supervision and a good team player.
* Excellent verbal and written communication skills in English
Benefits:
* Attractive remuneration and great perks
* Comprehensive medical, insurance, or social security coverage
* World-class workspaces
* Engaging activities and recognition programs
* Strong learning and development plans for your career growth
Others:
* We offer a positive culture for our employees to grow and develop their careers.
* We provide opportunities for professional growth and development.
TDCX is a global business process outsourcing leader, offering advanced customer experience solutions, sales and digital marketing services, and content moderation. We cater to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.